Privacy Statement

Privacy Statement

Better Together is committed to protecting and respecting your privacy and keeping your data secure. We require your consent to process your data.

We will only process your personal data to:

  • Provide you with the support that you have requested from us.
  • Provide feedback to our funders. This is a contractual obligation which is done anonymously using overall statistics.


How we get your data

By providing us with your data and agreeing to the privacy notice, you are giving us consent to process your data. If you do not consent, we will not be able to provide you with the service you have requested.

We may obtain your personal data from a third part referrer. This may include your name, address, contact information, date of birth, support person’s contact details. We will always check with you that the information provided by the referrer is correct.

We will never obtain personal data concerning you from publicly accessible sources.


Sharing your data

We may share your data with your consent with:

  • Better Together funders
  • Better Together partner organisations if the service you are accessing is run in partnership with another organisation. We will only share your data on a need-to-know basis only.
  • Third party organisations. We will always gain your consent beforehand. If we have concerns for your safety or the safety of others, we will withhold the right to pass these concerns and any related data to other third parties – for example, a mental health crisis team or if necessary An Garda Siochana. We will follow our Safeguarding Policy in relation to any concerns surrounding child safety or adults at risk.


Your Rights

You have the right from Better Together to access any personal data that we hold about you. Any request should be made in writing and we will provide the requested information within one month of receipt.

You have the right to withdraw your consent to Better Together holding any personal data concerning you.

We will remove any personal data concerning you, unless we have a legal right to retain it. Legal data retention periods are specified in our Records Management Policy.

You have the right to lodge a complaint if you feel that we are not treating or using your personal data in the right way. You can make a complaint via our Feedback Form